How To

How to Report Non-Payment to Equifax: A Step-by-Step Guide

How to report non-payment to Equifax? As a consumer, your credit score is one of the most significant indicators of your financial health. Late payment of bills and debts can seriously impact your credit score and credit history. If you encounter non-payment issues with a company, you can report them to Equifax, one of the major credit reporting agencies in the USA.

Luckily, you have the right to dispute inaccurate information and report instances where a creditor hasn’t updated your account status properly. Here’s how you can report non-payment to Equifax:

Guide on How to Report Non-Payment to Equifax

Having a negative mark on your credit report due to non-payment can be frustrating and impact your financial well-being. Luckily, you have the right to dispute inaccurate information and report instances where a creditor hasn’t updated your account status properly. Here’s how you can report non-payment to Equifax:

Before You Begin:

  1. Double-check your records: Ensure the non-payment you’re reporting is indeed inaccurate. Contact the creditor directly to clarify the issue and potentially resolve it without involving Equifax.
  2. Gather evidence: Keep any documentation supporting your claim, such as payment receipts, communication with the creditor, or proof of hardship that caused the missed payment.

Reporting Methods:

1. Online Dispute Center:

  1. Visit the Equifax website for dispute here.
  2. Create an account or log in if you already have one.
  3. Choose “Dispute an item on your credit report.”
  4. Select “I disagree with the information.”
  5. Choose the relevant account and provide details about the dispute.
  6. Upload any supporting documents.
  7. Submit your dispute and track its progress online.

2. By Mail:

Download the dispute form. Fill out the form completely, providing specific details about the disputed information and attaching relevant documents. Mail the form to:

Equifax Information Services LLC
P.O. Box 740241
Atlanta, GA 30374-0241

3. By Phone:

  1. Call Equifax Dispute Assistance at 1-866-797-2077.
  2. Follow the prompts to reach a representative and explain your dispute.
  3. Have your account information and supporting documents ready.


  • It’s crucial to remain professional and factual when communicating with Equifax.
  • Equifax has 30 days to investigate your dispute and provide a response.
  • You can also file disputes with the other two major credit bureaus (Experian and TransUnion) for a comprehensive approach.
  • If you disagree with the outcome of your dispute, you have the right to submit additional information or file a complaint with the Consumer Financial Protection Bureau (CFPB).

By following these steps for how to report non-payment to Equifax and utilizing the available resources, you can effectively report non-payment to Equifax and ensure the accuracy of your credit report. Remember, diligence and knowledge are key to protecting your financial health and credit score.

5 major credit reporting agencies in the USA

Traditional Credit Reporting Agencies:

  1. Equifax: One of the “big three” credit bureaus, collecting and maintaining credit reports on millions of consumers.
  2. Experian: Another “big three” player, offering credit reports, monitoring, and protection services.
  3. TransUnion: The third major bureau, providing credit reports, scores, and fraud protection.
  4. Innovis: A specialty agency focusing on non-traditional data like medical and telecom bills.
  5. ChexSystems: Specializes in checking account activity reports used by financial institutions.

Other Debt Collection and Credit Reporting Service in USA

  • The Credit App: This service helps businesses report unpaid debts to credit bureaus (primarily Equifax) on their behalf. However, they don’t function as a traditional credit reporting agency and don’t maintain individual credit reports.
  • AFCC: A non-profit agency offering affordable debt collection services.
  • The Kaplan Group: Specialized in commercial debt collection with a global reach.
  • Summit Account Resolution: Focuses on consumer debt collection with ethical practices.
  • Rocket Receivables: Caters to small businesses with efficient debt collection solutions.
  • Prestige Services Inc. : Specializes in low invoice amounts and quick recovery processes.

Take away:

For a nominal fee, you can report overdue accounts to credit agencies and obtain access to credit reports. Equifax, Experian, and TransUnion manage reports for individuals, The Credit App can report non-paying customer to credit bureaus for small business.

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